Colleen and Colin Reilly
Dear Custom Outdoor Concepts Staff,
My family and I are so pleased with our beautiful new outdoor kitchen and pergola. It adds charm and comfort to our backyard and now we can have parties or just hang out on pretty evenings and have an inviting place to gather. Mr. Frank was happy to take us around to nearby homes to be able to see some different outdoor kitchens that his company had done, as well as show us various pictures, which helped us narrow down the look that we wanted. Also it only took about 2 weeks from start to finish, once the building process began. You can’t beat that! The workers worked very hard and efficiently and Mr. Frank checked up on the job almost every day. We appreciated that too. We felt like we were well taken care of and that we could quickly tackle any issues that arose during the building process. Very professional company that deserves two thumbs up!
Earl and Connie Fanning
My wife and I would like to thank you very much for the outstanding job you did on our house building a sunroom. Every phase of the process went very well and you kept an eye on every step which was greatly appreciated.
I am so pleased with my new pavilion that you built in my backyard. The workmanship and eye for detail is beautiful. The communication between you and I made the experience easy. I am so appreciative that before the workers left each day, they cleaned up the yard. The fact that the whole job took 2 weeks is incredible especially with the holidays quickly approaching. I am proud to entertain guests in my new outdoor living room. You delivered what you promised.
Mary – New Orleans
Dear Frank: Thank you for the wonderful job done in planning and constructing my new carport and breezeway to my home. It looks so great and neighbors are stopping me on the street left and right to ask about it and how to get in touch with you.
Your prompt response to my inquiry for an estimate and immediate development of the plans during our meeting was very impressive – but even more so I was amazed at how quickly you were able to start the work and get the job finished in such a short time. You have a very nice crew working for you; they picked up after their job each day – something my neighbors also noted.
I will recommend you to family, friends and others for construction of outdoor structures such as mine and wish you and all with whom you work the best for your business. Keep up the good work and many, many thanks!
We really enjoy our new pergola and patio. I had a few issues with some missed spots with the sealer/stain on the
pergola that I did not notice until months after the project was finished. They came out promptly and made everything
just right. The completed project looks just like the computer design.
I just wanted you to know how happy Judy and I are with our new outdoor kitchen. I am attaching a letter to that effect for you to use with prospective clients and a before and after pictures.
On another note, Ray was a joy to work with and we have always been glad he was our sales person. He made us feel very comfortable and was there for us when we needed him. Also, I cannot say enough good things about Tim Hoggatt. He was a constant presence at our job and only a phone call away long into the evenings- both rare qualities in your business.
And final kudos go to you. You took some grief at times, but you always did the right thing. Thank you for being there for us.
I had a positive experience with Custom Outdoor Concepts and
wish to thank you for the great job done. My sunroom and pool deck
area never looked better . Thanks again !
Pat and Ken Nieto
Pavers for our patio extension and sidewalks are perfect and beautiful! We enjoy it more and more each day.
The installers were professional and courteous. Sales representative explained the scope of the project perfectly clear. We have received many compliments on workmanship and beauty of the pavers! And have made several referrals to your company.
Michael & Robin
“We could not be more pleased with our pergola. They did a great job and we are excited to get our plants and furniture moved into the area. Thanks for remembering to have the carpenter leave the wood pieces…. Thanks again for such a great job. “
Richard “Dino” Watler Jr
“Your team did a fantastic job! We had a few parties and people have commented on it every time. We are very excited to enjoy the up coming summer…. Thank you and Mr. Frank.”
A.W. (Chip) Griepenstroh
“My wife and I truly appreciate the beautiful work your personnel and contractors achieved at our house. What was envisioned to be a simple Pergola turned into an extremely well built Pavilion with ornate brick decking. The way it enhances the back yard appearance and covers the fish pond truly makes it an additional room. Our neighbors have complimented on it numerous times. Since we spend a large amount of our free time lounging on the back patio, this addition provides the necessary protection from overt sun and rain, and will provide years of satisfaction and pride. The patio has become extended with a true “courtyard” feel, thanks to your design and workmanship.
Heather & Kyle Englehart
“We could not be more pleased with Custom Outdoor Concepts When the time came that we decided that we wanted to expand our living area to the outdoors, we searched for just the right team to help us do so. We explored several comparable companies but after seeing Custom Outdoor Concepts in person we opted to go with them knowing we would receive a high end, quality product. Response times from the beginning were very prompt and the team delivered true expectations of the project. Along the way, unforeseen architectural/permitting issues did cause delays, however Mr. Frank Bergeron and his entire team went above and beyond at their own expense, working long days and weekends to ensure that the project was completed on time.
Glen and Jennifer
“Frank, Thanks for your help in designing and creating a new outdoor space with our patio. The pavers your team installed look great. Your team has done a professional job from the design to the cleanup. We are excited to utilize this space as a base for future projects. Thanks again.”
You turned our yard from an eyesore to an oasis! You really went the extra mile to make sure everything was perfect – the stonework and woodwork is beautiful. The professionalism and quality of work of your team went beyond my expectations; I could not have asked for a better experience or better result. Thank you!
We hired Custom Outdoor Concepts to tear down and rebuild our detatched carport. After obtaining several quotes we liked the proposal from COC best, and they were also the most affordable. The staff was friendly and communicative throughout the process. They were apologetic for weather delays despite it being out of their control. The project manager kept me in the loop and thoroughly answered all my questions as the project progressed. The only issue we had was one of the subcontractors left a mess on the job site, and COC quickly rectified the situation. I'd recommend them without hesitation.
Custom Outdoor Concepts recently completed a large addition to our back patio. We had significant trouble find a contractor who would do it, as it required full permitting with the Parish and the homeowners association. Once we got Frank involved things went quite smoothly. He took our drawings and improved on them significantly. He handled all the dealings with the Parish. The large deck area required a large retaining wall, and a significant amount of stone work to get to the point of laying the pavers. Once his crews got to work, they did a magnificent job, and suggested some improvements of their own as we went along. The beautiful stone work, must have inspired the carpenters, because their work was superb as well. Very heavy duty frame work, with a beautiful pergola, and they tied into the roof perfectly. The fine details and additional work that they put in, showed real pride. I can highly recommend Frank Bergeron and Custom Outdoor Concepts!!!